Verified We has been experiencing issues with our furnace for a couple of weeks that seem to be a mystery to a few technicians. Had we proceeded with the recommendation of the second technician (a contracted company) we would have had to replace a 7yr old good quality furnace. Thank goodness for the gentleman (Carlos) with the insurance company who was assigned our file. Carlos was amazing! He went above and beyond to make sure we were safe and comfortable. He also sent out a couple of honest competent technicians, who as well went above and beyond. In the end all we needed was a small part replaced which was covered through the insurance. The one technician has called a couple of times since to make sure everything was working properly. We’re so grateful and highly recommend these men and the insurance company.